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I never received a tracking number but I placed the order a while ago. What should I do?

If you haven’t yet received any tracking information for your order, it’s likely that the brand or retailer you purchased from hasn’t yet fulfilled, or fully processed and packaged, your order. 

In other words, your stuff is not yet ready to ship.

Fulfillment delays could be the result of low-inventory or temporarily out-of-stock items, supply chain issues, busy holiday periods, or other related challenges experienced by a retailer’s warehouse, distribution center, or fulfillment team—the people who handle the logistics of order and pass it to the shipping carrier (USPS, UPS, FedEx, DHL, etc.).

For any questions or concerns about your order at this stage, please contact the brand or retailer directly. They are in the best position to help you.  

Note: Route is a package tracking and shipping protection provider. We support brands by protecting their customer’s online orders from damage, loss, and theft. If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps. And, they can track all their orders in one place via our mobile app.