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I received the wrong items in my order. What should I do?

If you received incorrect items in your order, please contact the brand or retailer directly. 

This is a fulfillment error, where the retailer or their distribution center accidentally processed or packaged the wrong items. As a result, the brand you purchased from is in the best position to assist you. 

Note: Route is a package tracking and shipping protection provider. We support brands by protecting their customer’s online orders from damage, loss, and theft. If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps. And, they can track all their orders in one place via our mobile app.