It’s true that UPS, USPS, FedEx, and other shipping carriers are accountable for transporting your package responsibly and remedying the situation if something goes wrong.

But relying on their policies isn’t always your best shot at a resolution. 

That’s because carrier policies won’t cover incidents of theft—once it’s delivered, it’s out of their hands—and will only cover damage if it’s undeniable that they caused it, which can be difficult to prove. And as for lost packages, it has to be scanned, but never delivered. That means as long as your order arrives somewhere—even if it’s the wrong address—it likely won’t be covered.

Plus, their claims process can be arduous. Customers are required to keep the packaging, retain the damaged item, provide the original sales invoice, complete the carrier’s claim form, file within a constrictive time window, obtain repair estimates, and occasionally, bring the damaged item to a carrier’s local facility for inspection. (Read more about UPS, USPS, and FedEx’s claims conditions.)

If your claim is approved in the end, the resolution is often limited to a $50 or $100 payout. That means you might never see the full value of your money, or time, returned to you.

Route, on the other hand, covers a broader range of issues and offers a digital claims process that’s fast, easy, and convenient. Just open our app or website, and in a few clicks you can submit a claim and select the resolution you want. We’ll reimburse you the full cost of your order, including shipping and taxes, or order you a replacement in a matter of moments.

It’s a small price to pay for the outcome you deserve. 

Read more about our protection policies, the cost of Shipping Protection, proprietary claims process, and the resolution options available to you when you protect your package with Route.

Are you a brand or retailer? Learn about Route for your business