As a reminder, Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps. And, they can track all their orders in one place via our mobile app. 

Due to the nature of our relationship with brands and retailers, Route is unable to offer a replacement on out of stock items. As we do not have access to our partners’ inventory or warehouse, we have no insight into when, or if, an on out of stock item will become available again.

But don’t worry. We’ll offer a refund or gift card so you can shop for a new item instead.