Everything shoppers need to know about earning and redeeming Cash Back with Route Package Protection.
What is Route Cash Back?
Route Cash Back is a loyalty reward bundled with Route Package Protection. When you protect your order against loss, damage, or theft at checkout with a merchant that is offering Cash Back, you automatically unlock a digital credit in the form of a discount code redeemable at the same merchant's store on your next purchase.
It's a simple way to secure your current delivery while saving money on your next one.
How It Works
- Add items to your cart and proceed to checkout.
- Select Cash Back + Route Package Protection when prompted.
- Complete your purchase — your Cash Back discount code is generated automatically.
- Check your Route order confirmation email for your unique code.
- Apply the code at checkout on your next order from the same merchant.
Good to know Cash Back is designed as a reward for future shopping. It cannot be applied retroactively to the order in which it was earned. |
Where Can I Redeem My Cash Back?
Your Cash Back code is exclusive to the merchant where you made your original purchase. It cannot be transferred to other merchants or redeemed for physical cash. Simply apply your unique code at checkout during your next visit to that merchant's online store.
Are There Restrictions on What I Can Buy?
Cash Back can be used on any eligible items at the merchant where your original purchase was made. Depending on the merchant, expiration period may vary and there may be additional terms of redemption, such as:
- A minimum repurchase amount
- A Cash Back activation period before the code becomes usable
- Restrictions on combining the code with other discounts
For merchant-specific redemption terms, refer to your Route order confirmation email.
Can I Combine Cash Back With Other Discounts?
In most cases, yes — Cash Back is designed to be stackable with other eligible promotional codes from your merchant. However, individual merchant policies may vary.
Does My Cash Back Come From Route or the Merchant?
The Cash Back reward is provided by the merchant as a thank-you for choosing a protected shopping experience. Route powers the technology behind the offer, but the credit itself is a merchant-issued discount code generated in Shopify.
How Long Do I Have to Use My Cash Back?
The validity period for your Cash Back code depends on the merchant. Check your Route order confirmation email for details. We recommend saving this email so you have the code ready for your next visit.