If you need to cancel an order, please contact the brand or retailer you purchased from directly. They are in the best position to assist you.

Note: Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps. And, they can track all their orders in one place via our mobile app. 

Due to the nature of our relationship with each brand and retailer, Route cannot make adjustments to your order details, such as changing your shipping address or canceling your order.