If your order has shipped from the retailer, Route is protecting your package that is currently in transit. In the case your package is lost, damaged, or stolen, Route will replace or refund the order for you based on our Package Protection Policies. Route cannot be refunded since the service is in use.

If you have just purchased your order and it has not shipped, Route cannot directly refund the cost of our services. Please reach out to the merchant you purchased from to refund the cost of Route.