Route is an order tracking and package protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps. And, they can track all their orders in one place via our mobile app.
Learn about Route for your business
Route Package Protection is optional. At checkout, you choose whether to protect your order for a small fee, and you can always check out without it. If you’ve changed your mind after placing an order, here’s what can be done depending on where your order is.
If your order has already shipped
Route is actively protecting your package while it’s in transit, so the cost of protection can’t be refunded once coverage has started. The upside is that if your package is lost, damaged, or stolen on its way to you, you’re covered and can resolve it quickly through our claims process.
If your order has not yet shipped
If your order is still unfulfilled and no tracking number has been assigned, contact the brand or retailer directly and ask them to refund the cost of Route Package Protection. They can remove it from your order before it ships.
If your order is a subscription or recurring order
To remove Route Package Protection from your next order:
- Go to the brand or retailer’s online store
- Go to your Profile page
- Click Manage Subscriptions
- From the View Your Next Order tab, find the Route Package Protection one-time product
- Click Manage This Product
- Click Remove Product
To remove Route Package Protection from all future subscription orders:
- Go to the brand or retailer’s online store
- Go to your Profile page
- Click Manage Subscriptions
- Click Cancel Subscription
- Purchase a new subscription without Route Package Protection