A broken/damaged product is considered unusable. This can include items that are clearly fractured, shattered, bent (if not bendable), crushed, etc. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.