If items are missing from your order, please contact the brand or retailer directly. 

In most cases, the missing item(s) are temporarily out of stock, and will be shipped with a unique tracking number as soon as they become available. In other cases, a fulfillment error may have occurred, and the retailer or their fulfillment center accidentally missed processing or packaging the item(s) in your order. 

In either scenario, the brand or retailer you purchased from is in the best position to assist you. 

However, if you see signs of tampering to the box or packaging, it’s possible that item(s) were stolen from your package. For orders purchased with Route Shipping Protection, please file a claim.

Note: Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps. And, they can track all their orders in one place via our mobile app.