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Search for answers to common problems and get support from our team.

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  2. Mobile App
  3. Troubleshooting

Troubleshooting

  • Why is the app showing the incorrect shipping carrier?
  • I’m having trouble logging into the Route app
  • Why is my order showing an incorrect delivery date or location?
  • Why is my order not appearing in the app?
  • My shipping address is incorrect on my order. What do I do?
  • Why is my tracking not updating?
  • Where is my verification email?
  • My order says that it is delivered, but I haven’t received it. What should I do?
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