Haven’t received a new tracking update on your order in a while? Is your order stuck in a particular shipping status, or looping between the same two statuses over and over? We can help you understand what might be going on with your package, and what you can do as a result.

Please use our What does my tracking status mean? article to find your current tracking status and the corresponding advice for what to do next. 

Note: If you haven’t received any tracking information for your order, it is likely the brand or merchant has not yet fulfilled it (processed it, packaged it, and alerted a shipping carrier to pick it up). Your order will not have a tracking number until fulfillment is complete.