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How do I return my order?

What arrives at your door doesn’t always match what you had expected. If you want to return an item for any reason other than damage, please check the retailer’s return policy and contact them directly to resolve your issue. 

If you purchased Route Shipping Protection and your order arrived damaged, we can help.

Note: Route is a package tracking and shipping protection provider. We support brands by protecting their customers' online orders from damage, loss, and theft. If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps. And, they can track all their orders in one place via our mobile app.