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Why is my order not appearing in the app?

The Route mobile app offers a seamless way to keep track of all of your orders in one place. That means you can shop anywhere and get real-time status updates with Route. For free. 

Here are a few reasons why an order may not be showing up in the app, and how you can resolve the issue. 

For orders with Route Shipping Protection

If you purchased Route Shipping Protection for your order, please check that the email address used to create your Route mobile app account is the same address used to place your order. If the emails do not match, please sync the email account used to purchase with the app to start tracking. 

If the correct email is already synced with the app and you are still encountering an error, please contact support via our Help Center.

For all other orders

If you did not purchase Route Shipping Protection, you must connect the email account(s) you use to purchase to track your packages automatically. Otherwise, you can always manually add any order to track it.

If you have synced the correct email account and your order is still not appearing in the app, please add your order manually.