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Route mobile app tracking FAQ

The Route mobile app offers a seamless way to keep track of all of your orders in one place. That means you can shop anywhere (even Amazon) and track it with Route. Plus, it’s completely free. Learn more about the app with these answers to frequently asked questions below. 

What can it help me do? 

Route’s mobile app collects all of your online orders in a single, highly visual, user-friendly location. 

  • The Map tab displays the current location of packages in transit. Swipe right and left on the cards to view information for each order. 
  • The Tracker, which slides up from the Map tab, displays the status of all of your packages, including those that have just been placed. 
  • The Orders tab displays details on multiple active and delivered orders at a glance.
  • The Order Summary screen displays full tracking details for each package, including current status, tracking number, shipping carrier details with a link to their website, order item details, and a complete list of tracking checkpoints from the All Updates drop down. Tap on any order from any tab to view.

You can opt in to notifications so you don’t miss a beat, and you can sync your email accounts to the app to track all your orders automatically.

You can also use the app to share your order tracking with anyone you choose. And, should something go wrong with a Route-protected package, you can resolve issues and file a claim straight from the app. 

How does the app’s tracking work?

Simply put, we use the same shipping information you receive from a carrier (USPS, UPS, FedEx, etc.) to power the app. Our smart technology connects directly with the shipping carrier’s database to pass updates along to you as soon as they’re available. 

You can connect your email accounts to track all your orders automatically, or you can manually add orders to the app. Adjust your preferences at any time.  

How does the app track automatically? 

For the most seamless, hands-off tracking experience, you can sync your email and Amazon account(s) to the app. We use read-only permissions and an encrypted connection to import order information without compromising your privacy (see more on that below). You can add or remove individual accounts at any time.

What if I don’t want to sync my accounts?

If you choose not to sync your email or Amazon accounts, you can still use the app to track your orders by manually adding them to the app. All of the same app features—maps, status updates, notifications—remain at your fingertips. 

What about privacy? How does the app use my data? 

Privacy is our number one concern. We employ multiple layers of security to protect and secure your data. 

Do I have to use the app to track my orders?

Nope! Here’s how you can track your orders without the app