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  1. Route for Shoppers
  2. Mobile App

Mobile App

Package Tracking

  • Route Sustainability Initiative
  • How to bring back a removed order?
  • How to mark a package as delivered?
  • Route Mobile App: Order Sharing
  • Connecting an Email for Automatic Tracking
  • How to remove an order from the app?
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Troubleshooting

  • Why is the app showing the incorrect shipping carrier?
  • I’m having trouble logging into the Route app
  • Why is my order showing an incorrect delivery date or location?
  • Why is my order not appearing in the app?
  • My shipping address is incorrect on my order. What do I do?
  • Why is my tracking not updating?
See all 8 articles

Account

  • How to disconnect your email account from Route
  • How do I add an additional email?
  • Does the Route app only work with Gmail?
  • How do I change my name or username?
  • Route Year in Review
  • Tracking with Route
See all 10 articles
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