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Where is my Order?

Once you've made an online purchase covered by Route, you will receive both a confirmation of coverage from Route and a confirmation of purchase/shipping from the retailer. If you did not receive an email from Route, click here

Example of Route Confirmation:


Example of Retailer Confirmation:

Retailer confirmation emails will often include a link to track your package. Otherwise, a separate email from the retailer will be sent once the package has shipped.
If you're having trouble tracking down your order, we recommend the following steps:
  1. Searching your email for a shipment confirmation and tracking number from the retailer
  2. Reaching out to the retailer directly to check on a package status and tracking number update 
  3. Downloading our mobile app to utilize Route’s Visual Tracking to keep an eye on future package status updates!

In the chance your Route-protected order was lost, damaged, or broken in transit, please file a claim at and we'll be in touch with you shortly!

What if my order is not protected by Route? 

Route offers a package tracking app as a free service, and it isn’t required to track your package! If you do not wish to download the app, the easiest way to track your package is to wait until the merchant has fulfilled and shipped your order. Once this happens, you will receive a shipping confirmation email containing your tracking number.

If you have any problems with your order, you will want to reach out to the carrier or the merchant. They will be able to help you with the next steps.