Get help with my order
Common order issues & what to do
- Where is my order?
- My order says it was delivered, but I haven’t received it. What should I do?
- My tracking status hasn’t changed in a while. What should I do?
- I never received a tracking number but I placed the order a while ago. What should I do?
- The shipping address is incorrect on my order. What should I do?
- Only part of my order was delivered. What should I do?
File and manage claims
- Why am I asked to verify my ID when filing a claim?
- How to file a claim
- Deadlines to file a claim
- How to check the status of a claim
- What does my claim status mean?
- Why was my claim denied?