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  2. Get help with my order

Get help with my order

Common order issues & what to do

  • Where is my order?
  • My order says it was delivered, but I haven’t received it. What should I do?
  • My tracking status hasn’t changed in a while. What should I do?
  • I never received a tracking number but I placed the order a while ago. What should I do?
  • The shipping address is incorrect on my order. What should I do?
  • Only part of my order was delivered. What should I do?
See all 17 articles

File and manage claims

  • Why am I asked to verify my ID when filing a claim?
  • How to file a claim
  • Deadlines to file a claim
  • How to check the status of a claim
  • What does my claim status mean?
  • Why was my claim denied?
See all 12 articles
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