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Search for answers to common problems and get support from our team.

  1. Route for Shoppers
  2. Get help with my order
  3. File and manage claims

File and manage claims

  • Why am I asked to verify my ID when filing a claim?
  • How to file a claim
  • Deadlines to file a claim
  • How to check the status of a claim
  • What does my claim status mean?
  • Why was my claim denied?
  • How Route’s claims process works
  • Refunds, reorders, and other claims resolution options
  • How to access refunds in PayPal, Venmo, and more
  • What if I already initiated a chargeback with my bank?
  • Why do I need an online notarized incident statement?
  • A guide to the notarization process with OneNotary
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